Refund policy

Last Updated: June 4, 2026

Thank you for shopping with Coveka. We want you to feel confident when placing an order with us. This Return & Refund Policy explains our return window, return conditions, refund process, exchange terms, and who is responsible for return shipping costs.

1. Business and Customer Support Information

Store Name: Coveka

Company Name: Yolo Express USA

Registered in California, No. 6289174

Business Address: 1254 Cossacks Pl, Glendora, CA 91741, United States

Customer Support Email: support@coveka.com

Website: https://coveka.com/

2. Return Window

We accept eligible returns and exchanges within 30 days from the date your order is delivered.

To start a return or exchange, please contact us at support@coveka.com within 30 days of delivery. Please include your order number, the item you would like to return, and the reason for the return.

Returns requested after 30 days from the delivery date may not be accepted.

3. Return Eligibility

To be eligible for a return, the item must meet all of the following conditions:

• The item must be new, unused, unworn, and unwashed.
• The item must be free from stains, odors, damage, makeup marks, deodorant marks, or signs of wear.
• The item must be returned with all original tags, labels, hygiene liners, accessories, and packaging where applicable.
• The item must be returned in a condition suitable for resale.
• Proof of purchase or order information must be provided.

Items that do not meet these conditions may be refused, returned to the customer, or refunded only partially at our discretion.

4. Swimwear and Hygiene Requirements

For hygiene reasons, swimwear, bikini sets, and one-piece swimsuits must be returned unworn, unwashed, unused, and with all original tags, hygiene liners, and protective stickers attached.

Swimwear with removed hygiene liners or protective stickers, signs of wear, washing, stains, odors, damage, or altered condition is not eligible for return unless the item is defective, damaged, or incorrect when received.

5. Non-Returnable Items

The following items are not eligible for return unless they are defective, damaged, or incorrect:

• Items that have been worn, washed, used, altered, damaged, or stained.
• Items missing original tags, packaging, hygiene liners, or protective stickers where applicable.
• Final sale or clearance items clearly marked as final sale at the time of purchase.
• Gift cards, if offered.
• Items returned without contacting us first.

6. Return Shipping Responsibility

Return shipping responsibility depends on the reason for the return.

For non-defective returns, the original shipping fee, if any, is non-refundable unless required by law or unless the return is caused by our error.

7. Return Method

Returns are accepted by mail only. Before sending any item back, you must contact us at support@coveka.com to request return instructions.

Please do not send items back without contacting us first. Returns sent without prior contact may be delayed, refused, or unable to be processed.

8. Return Address

The return address may vary depending on the product and your location. Please contact us before sending your return so we can provide the correct return instructions.

Our business address is:

Yolo Express USA
1254 Cossacks Pl
Glendora, CA 91741
United States

Please note that the business address may not always be the correct return warehouse address. We will provide the correct return address after your return request is reviewed.

9. Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If you receive a defective, damaged, or incorrect item, please contact us at support@coveka.com as soon as possible and within 30 days of delivery.

Please include the following information in your email:

• Your order number.
• A description of the issue.
• Clear photos or videos showing the defect, damage, or wrong item.
• A photo of the shipping package and label, if relevant.

After reviewing the issue, we may offer a replacement, exchange, refund, or another appropriate solution depending on the situation.

10. Exchanges

We accept eligible exchanges within 30 days from the date your order is delivered, subject to product availability.

If you would like to exchange an item for a different size, color, or style, please contact us at support@coveka.com. If the requested replacement item is unavailable, we may offer a refund or store credit where applicable.

For exchanges caused by customer preference, such as size, color, or style selection, the customer is responsible for return shipping costs. For exchanges caused by defective, damaged, or incorrect items, Coveka is responsible for return shipping or will provide an appropriate solution.

11. Refund Process

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 7 business days after the returned item has been received and inspected.

Please note that your bank, card issuer, or payment provider may require additional time to post the refund to your account.

12. Refund Amount

Approved refunds will generally include the purchase price of the returned item.

Original shipping fees are non-refundable for non-defective returns, unless required by law or unless the return is due to our error, such as a defective, damaged, or incorrect item.

If your order qualified for free shipping and a return causes the order value to fall below the free shipping threshold, we reserve the right to deduct the original standard shipping cost from the refund where permitted by law.

13. Restocking Fee

We do not charge a restocking fee for eligible returns.

14. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at support@coveka.com.

We will do our best to cancel your order before it is processed or shipped. However, once an order has been processed or shipped, it cannot be cancelled. In that case, you may request a return after the order is delivered, subject to this Return & Refund Policy.

15. Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned to sender due to an incorrect or incomplete address provided by the customer, we may deduct the original shipping cost and any return shipping or carrier fees from the refund where permitted by law.

Please make sure your shipping address is complete and accurate before placing your order.

16. Shipping Policy Reference

Our shipping destinations, shipping fees, processing time, and estimated delivery time are explained in our Shipping Policy. As currently stated in our Shipping Policy, Coveka ships to the United States, Canada, the United Kingdom, and Australia. Orders are processed within 1–3 business days, estimated transit time is 10–13 business days, orders under $50.00 USD have a $8.99 USD Standard Shipping fee, and orders of $50.01 USD or more qualify for Free Standard Shipping.

17. Contact Us

If you have any questions about returns, exchanges, refunds, or order issues, please contact us:

Store Name: Coveka
Company Name: Yolo Express USA
Registered in California, No. 6289174
Business Address: 1254 Cossacks Pl, Glendora, California 91741, United States
Customer Support Email:support@coveka.com
Customer Service Phone: +1 626-518-0366
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (PST)
Saturday – Sunday: Closed