Billing Terms and Conditions
Last Updated: June 4, 2026
These Billing Terms and Conditions explain how pricing, payment authorization, billing information, shipping fees, taxes, refunds, cancellations, and payment-related issues are handled when you place an order on Coveka. Please review these terms carefully before completing your purchase.
By placing an order on Coveka, you agree to these Billing Terms and Conditions, along with our Terms of Service, Secure Payment Policy, Shipping Policy, Return & Refund Policy, Privacy Policy, Cookie Policy, and other applicable website policies.
1. Business and Customer Support Information
Store Name: Coveka
Company Name: Yolo Express USA
Business Address: 1254 Cossacks Pl, Glendora, CA 91741, United States
Customer Support Email: support@coveka.com
Website: https://coveka.com/
2. Pricing and Currency
All product prices, shipping fees, discounts, free shipping thresholds, and order totals on Coveka are displayed and charged in USD, unless otherwise clearly shown at checkout.
Prices are shown before applicable shipping fees, taxes, duties, discounts, or other charges unless those amounts are clearly included or displayed at checkout.
If your bank, card issuer, or payment provider converts your payment into another currency, the final amount charged to your account may vary depending on exchange rates and any fees charged by your payment provider. Coveka is not responsible for currency conversion fees, foreign transaction fees, or other charges applied by your bank, card issuer, or payment provider.
3. Accepted Payment Methods
Payments on Coveka are processed through secure payment providers available through Shopify checkout. The payment methods available to you will be displayed at checkout before you complete your order.
Depending on your location and checkout availability, accepted payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- Shop Pay
- Apple Pay
- Google Pay
- Other payment methods clearly displayed at checkout, if available
We only accept payment methods that are available and clearly displayed during checkout. Please do not send payment card details, banking information, or other sensitive payment information by email or social media message.
4. Payment Authorization and Charges
Payment is charged when you place your order and the payment is successfully authorized through checkout. After your payment is completed, you will receive an order confirmation email at the email address provided during checkout.
If your payment is declined, your order may not be completed. You may need to verify your billing information, payment details, card information, available funds, or payment provider settings.
Coveka is not responsible for payment delays, declined transactions, authorization holds, additional verification requirements, or payment errors caused by your bank, card issuer, payment provider, or incorrect information entered at checkout.
5. Billing Information
You are responsible for providing accurate and complete billing information when placing an order. Your billing information should match the information associated with your selected payment method.
Billing information may include:
- Full name
- Billing address
- Email address
- Phone number, if required at checkout
- Payment method details
- Any other information required to complete payment verification
Incorrect, incomplete, or inconsistent billing information may result in payment failure, order delay, additional verification, cancellation, or refund.
6. Shipping Fees and Free Shipping Threshold
Shipping fees are calculated and displayed at checkout before payment is completed.
As stated in our Shipping Policy, Coveka currently offers Standard Shipping to the United States, Canada, the United Kingdom, and Australia.
| Order Value | Shipping Fee | Shipping Method |
|---|---|---|
| Orders under $50.00 USD | $8.99 USD | Standard Shipping |
| Orders of $50.00 USD or more | Free Shipping | Standard Shipping |
The shipping fee shown at checkout is the shipping fee charged for your order. Please review the shipping fee and final order total carefully before completing payment.
7. Taxes, Duties, and Import Fees
Product prices and shipping fees do not include customs duties, import taxes, brokerage fees, or other government-imposed charges that may apply in the destination country, unless such charges are clearly displayed at checkout before payment is completed.
Any applicable taxes or fees that Coveka is required to collect will be shown at checkout before you complete your order.
If customs duties, import taxes, brokerage fees, or similar charges are required by your local customs authority and are not collected at checkout, they are the responsibility of the customer.
8. Discounts, Promotional Codes, and Price Adjustments
Discount codes, promotional offers, and special pricing may be subject to separate terms, expiration dates, exclusions, minimum order values, product restrictions, or other conditions.
Discount codes must be entered at checkout before payment is completed. We may not be able to apply a discount after an order has been placed.
Coveka reserves the right to modify, suspend, cancel, or refuse any discount, promotion, or coupon code if it is used incorrectly, appears fraudulent, has expired, conflicts with other promotions, or violates the terms of the offer.
9. Order Review Before Payment
Before completing payment, please carefully review:
- Product name, size, color, and quantity
- Product price
- Discounts, if any
- Shipping address
- Billing address
- Shipping method and shipping fee
- Taxes, duties, or fees shown at checkout
- Final order total
- Payment method
By completing payment, you confirm that the order information, billing information, shipping information, and final order total are correct.
10. Order Confirmation
After your payment is successfully completed, you will receive an order confirmation email. This email confirms that we have received your order.
Order confirmation does not mean that your order has shipped. Orders are processed according to our Shipping Policy. As currently stated in our Shipping Policy, orders are processed within 1–3 business days, and the estimated transit time is 10–13 business days after shipment. Estimated total delivery time is 11–16 business days.
11. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at support@coveka.com.
We will do our best to cancel your order before it is processed or shipped. However, once an order has been processed or shipped, it may not be possible to cancel the order.
If your order has already been shipped, you may request a return after delivery according to our Return & Refund Policy.
12. Refunds
Approved refunds are issued to the original payment method used for the order.
As stated in our Return & Refund Policy, approved refunds are processed within 7 business days after the returned item has been received and inspected.
Please note that your bank, card issuer, or payment provider may require additional time to post the refund to your account after we process it.
Original shipping fees are non-refundable for non-defective returns, unless required by law or unless the return is due to our error, such as a defective, damaged, or incorrect item.
13. Return Shipping and Refund Deductions
Return shipping responsibility depends on the reason for the return.
| Return Reason | Return Shipping Responsibility |
|---|---|
| Defective item | Coveka is responsible for return shipping or will provide an appropriate solution. |
| Damaged item received | Coveka is responsible for return shipping or will provide an appropriate solution. |
| Wrong item received | Coveka is responsible for return shipping or will provide an appropriate solution. |
| Wrong size ordered by customer | Customer is responsible for return shipping. |
| Changed mind / no longer wanted | Customer is responsible for return shipping. |
| Style, color, or fit preference | Customer is responsible for return shipping. |
If your order qualified for free shipping and a return causes the order value to fall below the free shipping threshold, we reserve the right to deduct the original standard shipping cost from the refund where permitted by law.
14. Payment Security
Coveka uses secure checkout systems through Shopify and secure payment providers. As stated in our Secure Payment Policy, Coveka does not store your full credit card or debit card number on our website.
Please only submit payment information through our official website checkout at https://coveka.com/. Coveka will never ask you to send full payment card details by email or social media message.
15. Fraud Prevention and Order Verification
To protect customers and our store, some orders may be subject to additional verification before they are processed or shipped.
We may contact you by email if we need to verify order details, billing information, payment information, shipping information, or other order-related details.
Coveka reserves the right to delay, cancel, refund, or refuse any order that appears fraudulent, unauthorized, incomplete, high risk, or in violation of our policies.
16. Chargebacks and Payment Disputes
If you have a question about a charge, order, refund, cancellation, or payment issue, please contact us first at support@coveka.com. We will review your issue and help resolve it whenever possible.
If a payment dispute or chargeback is filed, we may provide order records, billing records, shipping records, tracking information, communication history, and policy information to the payment provider as part of the dispute review process.
17. Refused, Returned, or Undeliverable Packages
If a package is refused, unclaimed, or returned to sender due to an incorrect or incomplete address provided by the customer, we may deduct the original shipping cost and any return shipping or carrier fees from the refund where permitted by law.
Please make sure your shipping address is complete and accurate before placing your order.
18. Billing Errors
If you believe there is a billing error, duplicate charge, incorrect charge, or payment issue, please contact us at support@coveka.com with your order number and a clear description of the issue.
We will review the issue and respond with the appropriate next steps. Depending on the situation, we may request additional information to verify the payment or order.
19. Relationship With Other Policies
These Billing Terms and Conditions work together with our Terms of Service, Secure Payment Policy, Shipping Policy, Return & Refund Policy, Privacy Policy, Cookie Policy, and Intellectual Property Policy.
Our Shipping Policy explains shipping destinations, processing time, estimated delivery time, shipping fees, and delivery restrictions. Our Return & Refund Policy explains return eligibility, return shipping responsibility, exchanges, refund timing, and non-returnable items. Our Secure Payment Policy explains payment security, accepted payment methods, and secure checkout practices.
20. Policy Consistency
These Billing Terms and Conditions are intended to be consistent with the information shown on our website, checkout page, product pages, order confirmation emails, Shipping Policy, Return & Refund Policy, and Secure Payment Policy.
If you notice any difference between these Billing Terms and Conditions and the information shown at checkout, please contact us before placing your order.
Important: Before completing payment, please carefully review your product selection, shipping address, billing address, payment method, shipping fee, taxes or fees shown at checkout, and final order total. The final amount displayed at checkout is the amount charged for your order.
21. Contact Us
If you have any questions about billing, payment authorization, order charges, refunds, cancellations, shipping fees, or payment disputes, please contact us:
Email: support@coveka.com
Company: Yolo Express USA
Address: 1254 Cossacks Pl, Glendora, CA 91741, United States