Secure Payment Policy

Last Updated: June 4, 2026

Thank you for shopping with Coveka. This Secure Payment Policy explains how payments are processed, which payment methods may be available at checkout, how payment security is handled, and how order charges, refunds, taxes, and currency are managed.

1. Business and Customer Support Information

Store Name: Coveka

Registered in California, No. 6289174

Company Name: Yolo Express USA

Business Address: 1254 Cossacks Pl, Glendora, CA 91741, United States

Customer Support Email: support@coveka.com

Website: https://coveka.com/

2. Secure Checkout

Coveka uses a secure checkout process to help protect customer information during payment and order submission. Our checkout is designed to process payment information, order details, and personal information through secure systems.

Sensitive checkout information, including payment details and personal information, should only be submitted through our official website checkout page at https://coveka.com/.

Please do not send your credit card number, debit card number, or other sensitive payment information by email or through social media messages. Coveka will never ask you to send full payment card details by email.

3. Accepted Payment Methods

Payments on Coveka are processed through secure payment providers available through Shopify checkout. The payment methods available to you will be displayed at checkout before you complete your order.

Depending on your location and checkout availability, accepted payment methods may include:

• Visa
• Mastercard
• American Express
• Discover
• Shop Pay
• Apple Pay
• Google Pay
• Other payment methods clearly displayed at checkout, if available

Please review the payment options shown at checkout carefully before placing your order. We only accept payment methods that are clearly displayed and available during checkout.

4. Payment Processing

Payment is charged when you place your order and the payment is successfully authorized. Once your payment is completed, you will receive an order confirmation email at the email address provided during checkout.

If your payment is declined, your order may not be completed. Please check that your billing information, payment details, card information, and available funds are correct. You may also contact your bank, card issuer, or payment provider for more information.

Coveka is not responsible for payment delays, declined transactions, authorization holds, or additional verification requirements caused by your bank, card issuer, or payment provider.

5. Currency

All product prices, shipping fees, free shipping thresholds, and order totals on Coveka are displayed and charged in USD, unless otherwise clearly shown at checkout.

If your card issuer, bank, or payment provider converts your payment into another currency, the final amount charged to your account may vary based on exchange rates and any fees charged by your payment provider.

6. Pricing, Shipping Fees, and Order Total

The final order total will be displayed at checkout before payment is completed. This total may include product prices, shipping fees, applicable taxes, duties, discounts, or other charges shown at checkout.

As stated in our Shipping Policy, Coveka currently offers Standard Shipping to the United States, Canada, the United Kingdom, and Australia. Orders under $50.00 USD have a $8.99 USD Standard Shipping fee, and orders of $50.00 USD or more qualify for Free Standard Shipping.

Please review your cart, shipping address, shipping fee, and final order total before completing payment.

7. Taxes, Duties, and Import Fees

Product prices and shipping fees do not include customs duties, import taxes, brokerage fees, or other government-imposed charges that may apply in the destination country, unless such charges are clearly displayed at checkout before payment is completed.

Any applicable taxes or fees that Coveka is required to collect will be shown at checkout before you complete your order.

If customs duties, import taxes, brokerage fees, or similar charges are required by your local customs authority and are not collected at checkout, they are the responsibility of the customer.

8. Payment Security and Data Protection

Coveka does not store your full credit card or debit card number on our website. Payment information is processed by secure payment providers through Shopify checkout.

We take reasonable steps to protect customer information submitted through our website. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

For more information about how we collect, use, and protect customer information, please review our Privacy Policy and Cookie Policy.

9. Fraud Prevention and Order Verification

To protect our customers and our store, some orders may be subject to additional verification before they are processed or shipped.

We may contact you by email if we need to confirm order details, payment information, billing information, shipping information, or other order-related details. If we are unable to verify an order, we may delay, cancel, or refund the order.

Coveka reserves the right to refuse or cancel any order that appears to be fraudulent, unauthorized, incomplete, high risk, or in violation of our policies.

10. Order Confirmation

After your payment is successfully completed, you will receive an order confirmation email. Please review your order confirmation carefully and contact us as soon as possible if you notice any incorrect information.

Order confirmation does not guarantee that an order has shipped. Orders are processed according to our Shipping Policy. As currently stated in our Shipping Policy, orders are processed within 1–3 business days, and the estimated transit time is 10–13 business days after shipment.

11. Refunds and Payment Reversals

Approved refunds are issued to the original payment method used for the order.

As stated in our Return & Refund Policy, approved refunds are processed within 7 business days after the returned item has been received and inspected.

Please note that your bank, card issuer, or payment provider may require additional time to post the refund to your account after we process it.

12. Chargebacks and Payment Disputes

If you have a question about a charge, order, refund, or payment issue, please contact us first at support@coveka.com. We will review your issue and help resolve it whenever possible.

Filing a chargeback or payment dispute without first contacting us may delay the resolution process. If a dispute is filed, we may provide order records, shipping records, communication history, and policy information to the payment provider as part of the dispute review process.

13. Billing Information

Please make sure your billing information is accurate and matches the information associated with your payment method. Incorrect billing details may cause payment failure, order delay, cancellation, or additional verification.

The customer is responsible for providing accurate billing information, shipping information, contact information, and payment details at checkout.

14. Policy Consistency

This Secure Payment Policy is intended to work together with our Shipping Policy, Return & Refund Policy, Privacy Policy, Cookie Policy, Billing Terms and Conditions, and Terms of Service.

Payment terms, shipping fees, refund timing, currency, and customer support information shown in this policy are intended to match the information displayed on our website and checkout page.

15. Contact Us

If you have any questions about payment security, billing, order charges, refunds, or payment issues, please contact us:

Store Name: Coveka
Company Name: Yolo Express USA
Registered in California, No. 6289174
Business Address: 1254 Cossacks Pl, Glendora, California 91741, United States
Customer Support Email:support@coveka.com
Customer Service Phone: +1 626-518-0366
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (PST)
Saturday – Sunday: Closed