Business Information

Last Updated: June 4, 2026

This Business Information page provides clear information about Coveka, the company operating the website, customer support contact details, shipping destinations, payment terms, return information, and related store policies. This page is intended to help customers understand who we are and how our online store operates before placing an order.

1. Store Information

2. Company Information

Coveka is operated by Yolo Express USA. Customers may contact us at support@coveka.com for order questions, shipping issues, return requests, refund questions, payment issues, billing questions, privacy requests, cookie questions, or intellectual property complaints.

3. Customer Support

For customer service, please contact us by email at support@coveka.com.

To help us assist you faster, please include the following information when contacting us:

• Your order number, if applicable.
• The email address used to place the order.
• A clear description of your question or issue.
• Photos or videos, if the issue involves a damaged, defective, or incorrect item.
• Tracking information, if your question is about delivery.

Response times may vary depending on request volume, weekends, public holidays, and the complexity of your issue.

4. Shipping Information

Coveka currently ships to the following countries:

• United States
• Canada
• United Kingdom
• Australia

Orders are processed within 1–3 business days after payment is successfully completed. After shipment, the estimated transit time is 10–13 business days. The estimated total delivery time, including processing time and transit time, is 11–16 business days.

Coveka currently offers Standard Shipping only. Expedited shipping is not available at this time. For full details, please review our Shipping Policy.

5. Payment and Billing Information

All product prices, shipping fees, free shipping thresholds, and order totals on Coveka are displayed and charged in USD, unless otherwise clearly shown at checkout.

Payments are processed through secure payment providers available through Shopify checkout. Depending on your location and checkout availability, payment methods may include Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and other payment methods clearly displayed at checkout.

The final order total will be displayed at checkout before payment is completed. This total may include product prices, shipping fees, applicable taxes, duties, discounts, or other charges shown at checkout.

Coveka does not store your full credit card or debit card number on our website. For more details, please review our Secure Payment Policy and Billing Terms and Conditions.

6. Taxes, Duties, and Import Fees

Product prices and shipping fees do not include customs duties, import taxes, brokerage fees, or other government-imposed charges that may apply in the destination country, unless such charges are clearly displayed at checkout before payment is completed.

Any applicable taxes or fees that Coveka is required to collect will be shown at checkout before you complete your order. If customs duties, import taxes, brokerage fees, or similar charges are required by your local customs authority and are not collected at checkout, they are the responsibility of the customer.

7. Return and Refund Information

Coveka accepts eligible returns and exchanges within 30 days from the date your order is delivered.

To be eligible for return, the item must be new, unused, unworn, unwashed, free from stains, odors, damage, makeup marks, deodorant marks, or signs of wear, and returned with original tags, labels, hygiene liners, accessories, and packaging where applicable.

Approved refunds are processed to the original payment method within 7 business days after the returned item has been received and inspected. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

For defective, damaged, or wrong items received, Coveka is responsible for return shipping or will provide an appropriate solution. For wrong size ordered, changed mind, no longer wanted, or style, color, or fit preference, the customer is responsible for return shipping.

For full details, please review our Return & Refund Policy.

8. Product Information

Product information, including descriptions, images, colors, sizes, materials, and measurements, is provided to help customers make informed purchasing decisions.

Product colors may vary slightly due to screen settings, lighting, photography, device display differences, or production differences. We make reasonable efforts to display product information as accurately as possible.

Please review product descriptions, size information, shipping information, return conditions, and checkout details carefully before placing your order.

9. Privacy, Cookies, and Data Use

Coveka may collect and use customer information to operate the website, process orders, support checkout, provide customer service, process payments, arrange shipping, handle returns and refunds, prevent fraud, improve website performance, and support marketing activities where permitted.

Coveka may use cookies and similar technologies to support shopping cart functionality, checkout security, website analytics, advertising measurement, fraud prevention, and customer experience. Where required by applicable law, non-essential cookies are used only after consent is given.

For more information, please review our Privacy Policy and Cookie Policy.

10. Intellectual Property

Unless otherwise stated, website content, product images, product descriptions, design elements, graphics, logos, banners, layout, videos, marketing content, and other materials on Coveka are owned by Coveka, Yolo Express USA, or used with permission from authorized parties.

You may not copy, reproduce, distribute, modify, publish, display, sell, license, scrape, or reuse Coveka website content without prior written permission, except where allowed by applicable law.

If you believe content on Coveka infringes your intellectual property rights, please contact us at support@coveka.com. For full details, please review our Intellectual Property Policy.

11. Official Website and Communication

Coveka's official website is https://coveka.com/. Customers should place orders only through our official website checkout.

Coveka will never ask customers to send full credit card numbers, debit card numbers, passwords, or other sensitive payment information by email or social media message. Please contact us at support@coveka.com if you receive suspicious messages claiming to represent Coveka.

12. Return Address Notice

Our business address is:

Yolo Express USA
1254 Cossacks Pl
Glendora, CA 91741
United States

Please note that this business address may not always be the correct return warehouse address. If you need to return an item, please contact us first at support@coveka.com so we can provide the correct return instructions.

13. Relationship With Other Policies

This Business Information page is intended to work together with our Shipping Policy, Return & Refund Policy, Secure Payment Policy, Billing Terms and Conditions, Privacy Policy, Cookie Policy, Intellectual Property Policy, Terms of Service, FAQ, and other website policies.

Our Shipping Policy explains shipping destinations, shipping fees, processing time, estimated delivery time, and shipping restrictions. Our Return & Refund Policy explains return eligibility, return shipping responsibility, exchanges, refund timing, and non-returnable items. Our Secure Payment Policy and Billing Terms and Conditions explain payment methods, billing details, payment security, refunds, and payment disputes.

14. Policy Consistency

The business information, customer support information, payment terms, shipping terms, return terms, refund timing, currency, and website details shown on this page are intended to match the information displayed on our website, checkout pages, product pages, order confirmation emails, and related policy pages.

If you notice any difference between this Business Information page and the information shown at checkout or in another policy page, please contact us at support@coveka.com before placing your order.

15. Contact Us

Store Name: Coveka
Company Name: Yolo Express USA
Registered in California, No. 6289174
Business Address: 1254 Cossacks Pl, Glendora, California 91741, United States
Customer Support Email:support@coveka.com
Customer Service Phone: +1 626-518-0366
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (PST)
Saturday – Sunday: Closed