FAQs
Frequently Asked Questions
Welcome to Coveka. Below are answers to common questions about our products, orders, shipping, returns, payments, and customer support.
Coveka is operated by Yolo Express USA, a company registered in California, United States, registration number 6289174.
About Coveka
1. What does Coveka sell?
Coveka offers swimwear and beachwear products, including bikini sets, cover ups, one piece swimsuits, and related apparel items. Our products are designed for beach days, vacations, poolside wear, resort styling, and everyday summer looks.
2. Who operates Coveka?
Coveka is operated by Yolo Express USA.
Company Name: Yolo Express USA
Registered in: California, United States
Registration No.: 6289174
Business Address: 1254 Cossacks Pl, Glendora, California 91741, United States
3. How can I contact Coveka?
You can contact our customer support team by email at support@coveka.com.
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (PST)
Saturday–Sunday: Closed
We aim to respond to customer inquiries during our regular business hours.
Products and Sizing
4. How do I choose the right size?
Please review the size guide and product description on each product page before placing your order. Swimwear fit can vary depending on body shape, fabric stretch, style, coverage, and personal preference.
If you are between sizes or prefer more coverage, we recommend checking the product measurements carefully before purchasing.
5. Will the color look exactly like the product photos?
We make reasonable efforts to display product colors and details accurately. However, actual colors may vary slightly due to screen settings, lighting, photography, and production batches.
6. Are bikini sets sold as a set?
If a product is listed as a bikini set, it generally includes both the top and bottom unless the product description states otherwise. Please review the product title, images, and description carefully before purchasing.
7. How should I care for my swimwear?
To help maintain the quality, color, shape, and elasticity of your swimwear, we recommend rinsing it after exposure to chlorine, salt water, sunscreen, or body oils. Wash gently according to the care instructions and avoid bleach, high heat, rough surfaces, and improper storage.
Orders and Payment
8. What payment methods do you accept?
We accept secure online payment methods available at checkout. These may include major credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal, or other secure payment providers if displayed at checkout.
Available payment methods may vary depending on your location, device, currency, and checkout settings.
9. Is my payment information secure?
Yes. Our checkout uses secure payment processing and encryption technology. Payments are processed through certified third-party payment providers, including payment services available through Shopify. Coveka does not store or directly access your full credit card number or complete payment credentials on our own systems.
10. Can I change or cancel my order after placing it?
If you need to change or cancel an order, please contact us as soon as possible at support@coveka.com. We cannot guarantee changes or cancellations once an order has entered processing, fulfillment, or shipping.
11. Why was my order canceled?
Orders may be canceled if payment cannot be verified, product inventory is unavailable, the order appears suspicious or fraudulent, the shipping address is incomplete, or the order violates our policies. If your order is canceled, we will notify you using the contact information provided at checkout.
Shipping and Delivery
12. Where do you ship?
Available shipping destinations may vary depending on our current shipping settings, carrier availability, and product availability. Shipping options and costs will be shown at checkout before you complete your order.
13. How much does shipping cost?
Shipping fees, if applicable, are calculated and displayed at checkout before payment confirmation. Costs may vary depending on the shipping destination, order value, selected shipping method, and current promotions.
14. When will my order ship?
Orders are processed according to our fulfillment schedule. Processing times may vary during weekends, holidays, promotional periods, or high order volume. Once your order ships, you may receive a shipping confirmation or tracking information if available.
15. Why is my package delayed?
Delivery times may be affected by carrier delays, weather, holidays, customs processing, incorrect address information, or other circumstances beyond our control. Once an order has been transferred to the shipping carrier, delivery timing is controlled by the carrier.
16. What should I do if my shipping address is wrong?
Please contact us immediately at support@coveka.com. If your order has not yet entered processing or shipping, we will do our best to help update the address. We cannot guarantee address changes after fulfillment has started.
Returns, Exchanges, and Refunds
17. What is your return policy?
We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.
To be eligible for a return, items must be unworn, unused, unwashed, in the same condition received, with original tags, packaging, and proof of purchase.
18. Can swimwear be returned?
Swimwear may be eligible for return only if it is unworn, unused, unwashed, and returned with all original tags, packaging, and the hygiene liner intact. For hygiene and safety reasons, swimwear that has been worn, washed, used, damaged, altered, or returned without the hygiene liner may not be accepted.
19. What items are not returnable?
Non-returnable items may include worn or washed swimwear, items without original tags or hygiene liners, items with stains or odors, final sale items, gift cards, personalized items, and items that show signs of use, damage, alteration, makeup, deodorant, sunscreen, lotion, perfume, body oil, or other residue.
20. How do I start a return?
To request a return, please contact us at support@coveka.com with your order number, the item you wish to return, and the reason for return. If your request is approved, we will provide instructions on how and where to send your package.
Please do not send items back without first receiving return approval. Unauthorized returns may not be accepted.
21. Who pays for return shipping?
If the return is due to our error, such as a defective item, damaged item, or incorrect item sent, we will cover the return shipping cost or provide a return shipping label where applicable.
If the return is due to customer preference, wrong size selected, change of mind, style preference, or another reason not caused by our error, the customer is responsible for return shipping costs. Original shipping fees, if any, are non-refundable unless the return is due to our error.
22. Can I exchange an item for another size or style?
The fastest way to receive a different size, color, or style is to return the item you have, if eligible, and place a new order for the item you want. Product availability is not guaranteed.
23. When will I receive my refund?
After we receive and inspect your approved return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days.
Your bank, card issuer, PayPal, Shop Pay, or other payment provider may require additional time to process and post the refund.
24. What should I do if I receive a damaged, defective, or wrong item?
Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us immediately at support@coveka.com with your order number and clear photos of the issue. We will review the situation and work with you on an appropriate solution.
Account, Privacy, and Security
25. Do I need an account to place an order?
Account requirements may depend on the checkout options available on our website. You may be able to place an order as a guest or through available Shopify-powered checkout options.
26. How do you protect my personal information?
We use reasonable administrative, technical, and organizational measures designed to help protect customer information. Our store is powered by Shopify, and payments are processed through secure third-party payment providers.
For more information, please review our Privacy Policy and Secure Payment Policy.
27. Do you use cookies?
Yes. We may use cookies and similar technologies to operate our website, support cart and checkout functionality, improve performance, analyze traffic, prevent fraud, and provide relevant marketing. For more details, please review our Cookie Policy.
Policies and Legal Information
28. Where can I find your store policies?
You can review our store policies through the policy links on our website, including our Privacy Policy, Refund Policy, Shipping Policy, Terms of Service, Cookie Policy, Secure Payment Policy, and other applicable policy pages.
29. Are you affiliated with other brands?
Coveka is an independent online store. Unless expressly stated, we are not affiliated with, endorsed by, sponsored by, or officially connected with any third-party brand, designer, manufacturer, celebrity, social media platform, or marketplace.
30. How do I report an intellectual property concern?
If you believe content or products on our website infringe your intellectual property rights, please contact us at support@coveka.com with your full legal name, contact information, proof of ownership or authorization, the exact URL of the content in question, and a clear explanation of your claim.
Contact Us
If you need help with an order, product, return, payment, shipping issue, or policy question, please contact us:
Coveka / Yolo Express USA
Registered in California, United States
Registration No.: 6289174
1254 Cossacks Pl, Glendora, California 91741, United States
Email: support@coveka.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (PST)
Saturday–Sunday: Closed