Shipping Policy
Shipping Policy
Last updated: June 3, 2026
Thank you for shopping with Coveka. This Shipping Policy explains our order processing times, shipping rates, estimated delivery timeframes, tracking information, and other important shipping details.
Coveka is operated by Yolo Express USA, a company registered in California, United States, registration number 6289174.
1. Business Information
Store Name: Coveka
Company Name: Yolo Express USA
Registered in: California, United States
Registration No.: 6289174
Business Address: 1254 Cossacks Pl, Glendora, California 91741, United States
Customer Support Email: support@coveka.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (PST)
Saturday–Sunday: Closed
Orders, customer service requests, and shipping inquiries are generally handled during our regular business hours, excluding weekends and public holidays.
2. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Processing time does not include shipping transit time. Orders placed on weekends, public holidays, or outside business hours may begin processing on the next business day.
Processing times may be longer during peak seasons, promotional periods, holidays, inventory checks, payment verification, or other operational circumstances.
3. Shipping Origin and Fulfillment
Orders may be fulfilled from our business location, warehouse, fulfillment center, supplier facility, or logistics partner, depending on product availability, destination, and shipping method.
Our business address is:
Yolo Express USA
1254 Cossacks Pl, Glendora, California 91741, United States
Please do not send returns to this address unless we specifically instruct you to do so. Approved returns must be sent only to the return address provided in our return instructions.
4. Shipping Carriers
Orders may be shipped through trusted carriers and logistics providers, including but not limited to USPS, UPS, FedEx, or other available shipping partners depending on the destination, shipping method, package size, and logistics availability.
5. Shipping Rates
Shipping rates are displayed at checkout before you complete your order.
- Free standard shipping may be available on orders over $50 USD.
- Orders under $50 USD may be subject to a flat shipping fee of $8.99 USD.
Shipping promotions, thresholds, and rates may change from time to time. The final shipping cost shown at checkout will apply to your order.
6. Taxes
Product prices are displayed in U.S. dollars unless otherwise stated. Sales tax may be calculated and applied at checkout where required by law, based on the shipping destination and applicable tax rules.
Any applicable taxes, shipping fees, discounts, and charges will be shown at checkout before you confirm your payment.
7. International Duties and Import Charges
For orders shipped outside the United States, customs duties, import taxes, brokerage fees, or local handling charges may be imposed by the destination country or shipping carrier.
These charges are determined by customs authorities or local carriers and are not controlled by Coveka. Unless otherwise stated at checkout, any customs duties, import taxes, or local charges are the responsibility of the customer.
Customs clearance may also cause delivery delays that are outside our control.
8. Estimated Delivery Times
The timeframes below are estimates and are calculated in business days. Delivery times begin after the order has been processed and shipped.
| Destination Region | Order Processing Time | Shipping Transit Time | Total Estimated Delivery Time |
|---|---|---|---|
| North America | 1–3 business days | 5–8 business days | 6–11 business days |
| Europe | 1–3 business days | 8–12 business days | 9–15 business days |
| Oceania | 1–3 business days | 9–14 business days | 10–17 business days |
| South America | 1–3 business days | 11–15 business days | 12–18 business days |
| Asia | 1–3 business days | 13–17 business days | 14–20 business days |
These are estimated delivery timeframes only and are not guaranteed delivery dates.
9. Shipping Confirmation and Tracking
Once your order has shipped, tracking information may be sent to the email address provided at checkout. Tracking updates may take some time to appear after the carrier receives the package.
If you do not receive tracking information or need help with your shipment, please contact us at support@coveka.com.
10. Delivery Delays
Delivery times may vary due to customs inspections, carrier delays, weather conditions, public holidays, peak seasons, remote delivery locations, incorrect address information, or other circumstances beyond our control.
Coveka is not responsible for delays caused by shipping carriers, customs authorities, incorrect shipping information, or events outside our reasonable control.
11. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information at checkout, including recipient name, street address, apartment or unit number if applicable, city, state or province, postal code, country, phone number, and email address.
If you notice an error in your shipping address, please contact us immediately at support@coveka.com. We cannot guarantee address changes once an order has entered processing, fulfillment, or shipping.
Coveka is not responsible for delayed, lost, returned, or misdelivered packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.
12. P.O. Box and Address Restrictions
We may be unable to ship to P.O. Box addresses, military addresses, freight forwarding addresses, hotels, temporary addresses, or restricted locations depending on the carrier and destination.
Customers should provide a valid residential or commercial street address at checkout. Orders with restricted, incomplete, or unverifiable addresses may be delayed, canceled, or subject to additional verification.
13. Lost, Stolen, or Missing Packages
If tracking shows that your package was delivered but you did not receive it, please first check your mailbox, front desk, building office, neighbors, household members, and local carrier office.
If you still cannot locate the package, please contact us at support@coveka.com. We will review the situation and may assist with carrier investigation where possible. However, we are not responsible for packages that are confirmed as delivered to the shipping address provided at checkout.
14. Split Shipments
Some orders may be shipped in multiple packages due to product availability, warehouse location, package size, or logistics requirements. If your order is split into multiple shipments, you may receive separate tracking information.
15. Contact Us
If you have any questions about shipping, delivery, tracking, or your order, please contact us:
Coveka / Yolo Express USA
Registered in California, United States
Registration No.: 6289174
1254 Cossacks Pl, Glendora, California 91741, United States
Email: support@coveka.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (PST)
Saturday–Sunday: Closed